New vehicle insurance - service flop

I had a very terrible experience with these brokers. I was helped by a gentleman named Cheslyn to insure my new vehicle. He managed to get me an affordable insurance premium,But throughout the call there was loud music playing and I couldn’t hear most of the Ts and Cs mentioned. I know he mentioned a fee of 200 odd and I agreed. Fastforward to the debit order date, I was debited a n insurance premium of R1047, a prorate fee of 113 and a few minutes later got a call saying there was a once off fee that I’m supposed to pay, which was more than my insurance premium, which is very ***** to me and I found it very unprofessional for the lady (whose name I cannot remember) to get irritated when I expressed my dissatisfaction with this. They called back to play me a clip that I still could not make out what this Cheslyn guy was saying and said I have to pay that money and it’s not their fault I did not hear.

I will never ever recommend anyone I know to them. Never! And I don’t see myself staying beyond this month with a broker that cannot be trusted. What happens when I need to claim?