ND
Nothando D
1 reviews | Active since Apr 2021
28 Apr 2021, 20:24
My dad's money was deducted today without any authorization. R1200 was deducted from his bank account.
My dad only agreed to King Price insurance with a less amount. BSURE insurance brokers deducted R1200 from my dad's account without any authorization. This is real ******* and *****. How can you have 2 insurances?
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Bsure Insurance Advisors's replyOfficial
29 Apr 2021, 08:35Good day Nothando,
Thank you for bringing this to our attention, we will certainly look into this and revert back to you. We have moved your complaint into the investigation with the relevant manager and we will be in touch soon with further advice.
We certainly do not deduct anything where there is no mandate in place between us and our clients, so we’re sure this is simply a matter of misunderstanding.
Kindest regards,
B-Sure Africa Insurance Brokers
Complaint Resolution
Thank you for bringing this to our attention, we will certainly look into this and revert back to you. We have moved your complaint into the investigation with the relevant manager and we will be in touch soon with further advice.
We certainly do not deduct anything where there is no mandate in place between us and our clients, so we’re sure this is simply a matter of misunderstanding.
Kindest regards,
B-Sure Africa Insurance Brokers
Complaint Resolution
Bsure Insurance Advisors's reply29 Apr 2021, 08:35
Official
Good day Nothando,
Thank you for bringing this to our attention, we will certainly look into this and revert back to you. We have moved your complaint into the investigation with the relevant manager and we will be in touch soon with further advice.
We certainly do not deduct anything where there is no mandate in place between us and our clients, so we’re sure this is simply a matter of misunderstanding.
Kindest regards,
B-Sure Africa Insurance Brokers
Complaint Resolution
Thank you for bringing this to our attention, we will certainly look into this and revert back to you. We have moved your complaint into the investigation with the relevant manager and we will be in touch soon with further advice.
We certainly do not deduct anything where there is no mandate in place between us and our clients, so we’re sure this is simply a matter of misunderstanding.
Kindest regards,
B-Sure Africa Insurance Brokers
Complaint Resolution