Months of issues and ******** debit order. The harassment continues

I took cover with Bsure in June or July 2021 with broker Michael Kuptzyk. Before I took the cover Michael assured me that the once off activation fee was wavered and the system updated accordingly. I started receiving calls a few days after the insurance was active to say I didn't pay the fee and I owe money. I cancelled my cover last year towards the end as the calls didn't stop and I wanted nothing to do with them. During this period they debited my account for the activation fee and I reversed the debit because this was ********. To this day I receive calls after Kimendri Nayager with my most recent complaint to them assured me the calls would stop. We trust you well.

We have received your complaint; we do apologize for the phone calls you have been receiving. We made sure in future this will not happen again. Today 2 calls were made to me again. Despite numerous attempts at getting in touch with a manager or the CEO where their employees drop the phone jn the midst of a call... I have had no success. All I can say is stay far far far away from them. It has caused me months of issues, dial time and my life minutes spent on a failed attempt at getting this to go away. I regret the decision of moving to them in the first place. They sold themselves as a Discovery partner and that worries me the most that it damages their brand. I have handed the case to the ombudsman as well and will visit their offices to sit in the reception to wait and see if someone with solid ears pitch up to the plate to assist.