IM
Ivy M
1 reviews | Active since Oct 2020
27 Oct 2020, 15:31
Liers and give false quotations and ****s on activation fees
Please be careful of this company called "B- sure Africa Insurance brokers"
I have also been ****med. They **** to me about the quotes they got for me and convinced me to take insurance with "King price", which I suspect that they are benefitting from King price somehow by misleading customers in order to go for King Price insurance.
I told them that the activation fee that they wanted to charge me doesn't apply with other companies since we have taken insurance with other companies before and they did not charge that and he insisted that all insurance companies charge it. Vincent **** that Miway gave me the highest premium(R950) whereas when I spoke to Miway I discovered that they quoted (R645) which could have been the lowest quote and .
Something is seriously fishy and ***** with this "Be sure Africa Insurance Brokers), they don't want to cancel the debit order instruction that came as a result of lie.Now I can't even get assistance regarding this,its excuses.
Circulate this message for awareness
Please beware of this company and save yourselves the stress.
Helpful (0)
Replies (3)0
Replies (3)
Bsure Insurance Advisors's replyOfficial
28 Oct 2020, 19:12Dear Ivy,
We thank you for bringing your complaint to our attention.
It has been escalated to the relevant management for further engagement.
Be advised that there are numerous factors influencing premium quotations, we would need to ensure that the information used to quote you through our offices was like for like when compared to what was provided with MiWay direct. We will however be looking into this aspect as well.
Wishing you a wonderful evening and we’ll be in touch tomorrow.
B-Sure Africa Insurance Brokers
Complaint Resolution
We thank you for bringing your complaint to our attention.
It has been escalated to the relevant management for further engagement.
Be advised that there are numerous factors influencing premium quotations, we would need to ensure that the information used to quote you through our offices was like for like when compared to what was provided with MiWay direct. We will however be looking into this aspect as well.
Wishing you a wonderful evening and we’ll be in touch tomorrow.
B-Sure Africa Insurance Brokers
Complaint Resolution
Bsure Insurance Advisors's reply28 Oct 2020, 19:12
Official
Dear Ivy,
We thank you for bringing your complaint to our attention.
It has been escalated to the relevant management for further engagement.
Be advised that there are numerous factors influencing premium quotations, we would need to ensure that the information used to quote you through our offices was like for like when compared to what was provided with MiWay direct. We will however be looking into this aspect as well.
Wishing you a wonderful evening and we’ll be in touch tomorrow.
B-Sure Africa Insurance Brokers
Complaint Resolution
We thank you for bringing your complaint to our attention.
It has been escalated to the relevant management for further engagement.
Be advised that there are numerous factors influencing premium quotations, we would need to ensure that the information used to quote you through our offices was like for like when compared to what was provided with MiWay direct. We will however be looking into this aspect as well.
Wishing you a wonderful evening and we’ll be in touch tomorrow.
B-Sure Africa Insurance Brokers
Complaint Resolution
IM
Ivy M's updateReviewer Update
03 Nov 2020, 07:55I got a call from Shawl or Shaun trying to cover for Vincent then he told me that the activation fee that they have charged me is for preparation thru the insurance that I would have taken thru them to get the car from the dealership then I told him that I didn't use their services or insurance to get the car but I came with my own insurance company. He promised to double check what I'm saying and if it's true then he will cancel the debit order instruction to debit my account.
I spoke to him last week and I still don't have feedback which I asked for. I need confirmation that that they won't be debiting my account as they were in the wrong. I can't be charged for services that have not been rendered
Your service is very bad. There is no communication from you
I spoke to him last week and I still don't have feedback which I asked for. I need confirmation that that they won't be debiting my account as they were in the wrong. I can't be charged for services that have not been rendered
Your service is very bad. There is no communication from you
IM
Ivy M's update03 Nov 2020, 07:55
Reviewer Update
I got a call from Shawl or Shaun trying to cover for Vincent then he told me that the activation fee that they have charged me is for preparation thru the insurance that I would have taken thru them to get the car from the dealership then I told him that I didn't use their services or insurance to get the car but I came with my own insurance company. He promised to double check what I'm saying and if it's true then he will cancel the debit order instruction to debit my account.
I spoke to him last week and I still don't have feedback which I asked for. I need confirmation that that they won't be debiting my account as they were in the wrong. I can't be charged for services that have not been rendered
Your service is very bad. There is no communication from you
I spoke to him last week and I still don't have feedback which I asked for. I need confirmation that that they won't be debiting my account as they were in the wrong. I can't be charged for services that have not been rendered
Your service is very bad. There is no communication from you
IM
Ivy M's updateReviewer Update
30 Nov 2020, 09:24This company has debited my account after I spoke to them and they promised to reserve the debit order of R1100 which should not have been debited because I have never used their services. The manager told me that the fee applies if I had taken delivery of my car via them and I didn't and he promised to cancel the debit order since I used my own isurance to take delivery of the car but he never came back to me with Confirmation of the reversal but to my surprise this morning I find my account debited with an amount of R1100, 00..
Why did you take my money when I didn't use your services? How many times do I have to speak to you and you promise to fix your mess but knowing that you are lying?
I need my money please, stop this **** you are doing. You cannot build an empire with people's tears. It will not end well for you with this *****ing. I'm tired of this conversation, I want my mo ey back
Why did you take my money when I didn't use your services? How many times do I have to speak to you and you promise to fix your mess but knowing that you are lying?
I need my money please, stop this **** you are doing. You cannot build an empire with people's tears. It will not end well for you with this *****ing. I'm tired of this conversation, I want my mo ey back
IM
Ivy M's update30 Nov 2020, 09:24
Reviewer Update
This company has debited my account after I spoke to them and they promised to reserve the debit order of R1100 which should not have been debited because I have never used their services. The manager told me that the fee applies if I had taken delivery of my car via them and I didn't and he promised to cancel the debit order since I used my own isurance to take delivery of the car but he never came back to me with Confirmation of the reversal but to my surprise this morning I find my account debited with an amount of R1100, 00..
Why did you take my money when I didn't use your services? How many times do I have to speak to you and you promise to fix your mess but knowing that you are lying?
I need my money please, stop this **** you are doing. You cannot build an empire with people's tears. It will not end well for you with this *****ing. I'm tired of this conversation, I want my mo ey back
Why did you take my money when I didn't use your services? How many times do I have to speak to you and you promise to fix your mess but knowing that you are lying?
I need my money please, stop this **** you are doing. You cannot build an empire with people's tears. It will not end well for you with this *****ing. I'm tired of this conversation, I want my mo ey back