1 reviews | Active since Jul 2016
Insuring Peace of mind
<p>Insururing Peace of Mind</p> <p> B-Sure Africa brokers mandate is to understand tha insurance is not a grudge as stated in their company profile but as for me it has been Hell as this is my story with anderson who happen to be working with you guys.</p> <p>"Peace of mind is the basis for enjoyment of life."</p> <p>"ANDERSON STRIVES TO DELIVER INNOVATIVE SHORT TERM INSURANCE PRODUCTS, TAILORED TO THE NEEDS OF SPECIFIC MARKET SEGMENTS."</p> <p>this above staments are false promises made by Anderson they will actuaally depress you when they need to assist you with a claim they are very quick to bebit accounts very poor to deliver servic to their clien</p> <p>On May 2016 i submitted a claim with anderson the send me to their repaire who qouted me ridiculous prices</p> <p>i manage to get myself three competititve qoutes which i reasonable and affordable but Anderson refuses me my rights as a conmer to exercise them since i submitted my claim not even once has an assessor came through to evaluate my claim but they send me an access letter where they are asking me to pay and i dont even know what im paying especially when i have proved that the are repaires that can fix my car at a reasonable price.</p> <p>fist and for most its my right to:</p> <p>a) Right to select supplier</p> <p>As a consumer you have the right to shop around for the best products and services and the most economical prices.</p> <p>ANderson are just sharks who just take money and have poor services to their clients and they will deny you to exercise your right as a consumer</p> <p> </p> <p>AND THAT HAS BEEN MY HELL </p>
Dear Thabo,
Thank you for bringing your complaint to light, we are looking into it and will revert back as soon as more information has been provided to us by Anderson.
I must however note that Insurers do have the right to repair or replace with a repairer of their choice as is noted within your policy Terms & Conditions, most Insurers will only deal with an approved panel of repairers whom they have contractual agreements with. Such agreements hold a specific SLA which generally result in a smoother claims process with better repair results.
Please allow some time for us to better understand your specific situation with Anderson, we will be in touch shortly to reach conclusion hereof.
Kindest regards,
Trevor Douglas (Executive Operations - EXCO)
********** 773
Dear Thabo,
Thank you for bringing your complaint to light, we are looking into it and will revert back as soon as more information has been provided to us by Anderson.
I must however note that Insurers do have the right to repair or replace with a repairer of their choice as is noted within your policy Terms & Conditions, most Insurers will only deal with an approved panel of repairers whom they have contractual agreements with. Such agreements hold a specific SLA which generally result in a smoother claims process with better repair results.
Please allow some time for us to better understand your specific situation with Anderson, we will be in touch shortly to reach conclusion hereof.
Kindest regards,
Trevor Douglas (Executive Operations - EXCO)
********** 773
Dear Thabo,
As discussed with you, and in line with Anderson's response.
They work through an approved panel if repairers in order to ensure a quality repair on your vehicle. Unfortunately they are unable to monitor workmanship from the repairers you have chosen to obtain independent quotes from, and as such cannot select them to repair your vehicle.
Further to the above, the Repairers original quote for repair was around the R75,000 mark and brought down by the assessor to a final amount of R48,163. The latter showing that an assessor did indeed go out and assess your vehicle, of which a report was submitted through to Anderson for approval.
We note your complaint as finalised, and based on our discussion with you that you are happy and content with a better understanding of your claims process.
For any further assistance hereof, please feel free to give us a call.
Wishing you a fantastic day further.
Trevor Douglas (Executive Operations - EXCO)
***
Dear Thabo,
As discussed with you, and in line with Anderson's response.
They work through an approved panel if repairers in order to ensure a quality repair on your vehicle. Unfortunately they are unable to monitor workmanship from the repairers you have chosen to obtain independent quotes from, and as such cannot select them to repair your vehicle.
Further to the above, the Repairers original quote for repair was around the R75,000 mark and brought down by the assessor to a final amount of R48,163. The latter showing that an assessor did indeed go out and assess your vehicle, of which a report was submitted through to Anderson for approval.
We note your complaint as finalised, and based on our discussion with you that you are happy and content with a better understanding of your claims process.
For any further assistance hereof, please feel free to give us a call.
Wishing you a fantastic day further.
Trevor Douglas (Executive Operations - EXCO)
***
Good Day no im not happy or understanding any of this medioca like i said its been hell and with my telephone with your colleague Tishen he will tell its hell
1. im being qouted on something that i dont even knwo what is the break down of the qoute im just being asked to pay for an excess but i dont eb=ven know whats on the qoute its just a big hell of a mess thta i dont understand it just depresses me because i have been paying to get *****ed up by Anderson younread the letter yourself and tell me if its good business practise read through all that and then send me a message that im happy its just HELLL ONE HELL O F A JOKE
Good Day no im not happy or understanding any of this medioca like i said its been hell and with my telephone with your colleague Tishen he will tell its hell
1. im being qouted on something that i dont even knwo what is the break down of the qoute im just being asked to pay for an excess but i dont eb=ven know whats on the qoute its just a big hell of a mess thta i dont understand it just depresses me because i have been paying to get *****ed up by Anderson younread the letter yourself and tell me if its good business practise read through all that and then send me a message that im happy its just HELLL ONE HELL O F A JOKE