SN
Siphelele N
1 reviews | Active since Sept 2024
25 Sept 2024, 16:44
I have been waiting ...
I have been waiting for a month to get a refund from an insurance who debited wrongfully and I was promised to get help from my broker but to no availability I called countless times and been promised a response several time but still nothing and when I contact the insurance directly they tell me my broker is the 1 who can assist
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Replies (2)0
Replies (2)
Bsure Insurance Advisors's replyOfficial
25 Sept 2024, 17:24Good day Siphelele,
We recognise the inconvenience this may have caused. To address your concerns promptly, we'll be escalating this to arrange for one of our Advisors to contact you.
We appreciate your patience and look forward to assisting you with this matter.
Kind regards,
Samantha
The Solutions Centre
We recognise the inconvenience this may have caused. To address your concerns promptly, we'll be escalating this to arrange for one of our Advisors to contact you.
We appreciate your patience and look forward to assisting you with this matter.
Kind regards,
Samantha
The Solutions Centre
Bsure Insurance Advisors's reply25 Sept 2024, 17:24
Official
Good day Siphelele,
We recognise the inconvenience this may have caused. To address your concerns promptly, we'll be escalating this to arrange for one of our Advisors to contact you.
We appreciate your patience and look forward to assisting you with this matter.
Kind regards,
Samantha
The Solutions Centre
We recognise the inconvenience this may have caused. To address your concerns promptly, we'll be escalating this to arrange for one of our Advisors to contact you.
We appreciate your patience and look forward to assisting you with this matter.
Kind regards,
Samantha
The Solutions Centre
Bsure Insurance Advisors's replyOfficial
27 Sept 2024, 08:38Dear Siphelele,
Thank you for raising your concern, I have been advised that you have been contacted by Chancellor, and your debit order query has been escalated to your specific insurer.
We’ve confirmed that you will be refunded, and we trust that the confusion has been resolved.
If you need anything else, please feel free to reach out to ***.
Alternatively, please feel free to reach out to your dedicated Advisor.
Sincerely,
Sammy
Thank you for raising your concern, I have been advised that you have been contacted by Chancellor, and your debit order query has been escalated to your specific insurer.
We’ve confirmed that you will be refunded, and we trust that the confusion has been resolved.
If you need anything else, please feel free to reach out to ***.
Alternatively, please feel free to reach out to your dedicated Advisor.
Sincerely,
Sammy
The Solutions Centre
Bsure Insurance Advisors's reply27 Sept 2024, 08:38
Official
Dear Siphelele,
Thank you for raising your concern, I have been advised that you have been contacted by Chancellor, and your debit order query has been escalated to your specific insurer.
We’ve confirmed that you will be refunded, and we trust that the confusion has been resolved.
If you need anything else, please feel free to reach out to ***.
Alternatively, please feel free to reach out to your dedicated Advisor.
Sincerely,
Sammy
Thank you for raising your concern, I have been advised that you have been contacted by Chancellor, and your debit order query has been escalated to your specific insurer.
We’ve confirmed that you will be refunded, and we trust that the confusion has been resolved.
If you need anything else, please feel free to reach out to ***.
Alternatively, please feel free to reach out to your dedicated Advisor.
Sincerely,
Sammy
The Solutions Centre