qF
quinton F
1 reviews | Active since Feb 2021
02 Nov 2021, 14:52
Horrible service
This place is horrible I canceled with them on the same say day and at the end of the month they took off R1200 activation fee I then phoned them and one guy told me he will get it sorted and I will be paid back immediately then never came back to me so phoned again and the lady told me that there is no request for refund and I will wait 40 days for my refund this is ridiculous how can I wait 40 days when I have canceled, I'm still waitong
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Replies (2)
Bsure Insurance Advisors's replyOfficial
02 Nov 2021, 16:02Good day Quinton,
We get the sense that you’re ready to give us a red card and we’d still like you to consider us a star player – so we’ll make sure that this is resolved timeously. Please give us a moment while management looks into your query.
Our sincerest apologies,
Complaints Resolutions
Bsure Insurance Advisors's reply02 Nov 2021, 16:02
Official
Good day Quinton,
We get the sense that you’re ready to give us a red card and we’d still like you to consider us a star player – so we’ll make sure that this is resolved timeously. Please give us a moment while management looks into your query.
Our sincerest apologies,
Complaints Resolutions
Bsure Insurance Advisors's replyOfficial
04 Nov 2021, 10:22Good day Quinton,
You are being refunded and it should reflect within 48 hours. We’d just like to say kudos to you for cooperating while we looked into your query. If we can assist you with anything else, just give us a shout.
Our kindest regards,
Complaints Resolutions
Bsure Insurance Advisors's reply04 Nov 2021, 10:22
Official
Good day Quinton,
You are being refunded and it should reflect within 48 hours. We’d just like to say kudos to you for cooperating while we looked into your query. If we can assist you with anything else, just give us a shout.
Our kindest regards,
Complaints Resolutions