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Mthokozisi M
1 reviews | Active since Sept 2019
07 Sept 2020, 16:43
extremely bad service and high premiums
I called on the 31/08/2020 at 11h14 to request cancellation of policy number P***8. Since then I have not received any feedback from their company. on the phone i didnt get a ref number for my cancellation call.
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Replies (2)0
Replies (2)
Bsure Insurance Advisors's replyOfficial
15 Sept 2020, 20:46Dear Mthokozisi,
Thank you for bringing your concern to our attention, we have escalated through to our designated department head Who will be in touch to assist with speedy resolution.
Kind regards,
B-Sure Africa Insurance Brokers
Complaint Resolutions
Thank you for bringing your concern to our attention, we have escalated through to our designated department head Who will be in touch to assist with speedy resolution.
Kind regards,
B-Sure Africa Insurance Brokers
Complaint Resolutions
Bsure Insurance Advisors's reply15 Sept 2020, 20:46
Official
Dear Mthokozisi,
Thank you for bringing your concern to our attention, we have escalated through to our designated department head Who will be in touch to assist with speedy resolution.
Kind regards,
B-Sure Africa Insurance Brokers
Complaint Resolutions
Thank you for bringing your concern to our attention, we have escalated through to our designated department head Who will be in touch to assist with speedy resolution.
Kind regards,
B-Sure Africa Insurance Brokers
Complaint Resolutions
Bsure Insurance Advisors's replyOfficial
18 Sept 2020, 21:24 Dear Mthokozisi,
We thank you for your patience whilst we investigated this matter, i am pleased to confirm that this matter has been finalized.
You were in touch with Mpho whom confirmed your e-mail address and furnished you with proof of cancellation.
We understand that there is a refund owing to you, this has also been processed and you should receive this shortly from your insurer.
We hope that we have changed your view on our service levels though this process and wish you a fantastic weekend ahead.
Kind regards,
B-Sure Africa Insurance Brokers
Complaint Resolutions
We thank you for your patience whilst we investigated this matter, i am pleased to confirm that this matter has been finalized.
You were in touch with Mpho whom confirmed your e-mail address and furnished you with proof of cancellation.
We understand that there is a refund owing to you, this has also been processed and you should receive this shortly from your insurer.
We hope that we have changed your view on our service levels though this process and wish you a fantastic weekend ahead.
Kind regards,
B-Sure Africa Insurance Brokers
Complaint Resolutions
Bsure Insurance Advisors's reply18 Sept 2020, 21:24
Official
Dear Mthokozisi,
We thank you for your patience whilst we investigated this matter, i am pleased to confirm that this matter has been finalized.
You were in touch with Mpho whom confirmed your e-mail address and furnished you with proof of cancellation.
We understand that there is a refund owing to you, this has also been processed and you should receive this shortly from your insurer.
We hope that we have changed your view on our service levels though this process and wish you a fantastic weekend ahead.
Kind regards,
B-Sure Africa Insurance Brokers
Complaint Resolutions
We thank you for your patience whilst we investigated this matter, i am pleased to confirm that this matter has been finalized.
You were in touch with Mpho whom confirmed your e-mail address and furnished you with proof of cancellation.
We understand that there is a refund owing to you, this has also been processed and you should receive this shortly from your insurer.
We hope that we have changed your view on our service levels though this process and wish you a fantastic weekend ahead.
Kind regards,
B-Sure Africa Insurance Brokers
Complaint Resolutions