1 reviews | Active since Mar 2021
Double debit by B insure and King Price for insurance that was cancelled
I was linked to B sure Africa by the dealer I took delivery on a new vehicle with on 01/05/2021. The insurance quotes I received were high with ridiculous lot exorbitant excess fees. I subsequently called King Price on Monday 03/05/2021 to cancel my insurance as I had received a better quote elsewhere and was told to contact B sure Africa as they were the brokers that handled the account. I called them and requested that the insurance be cancelled. However to my dismay I was debited R1793.28 from both King price and B sure yet I do not have cover with either one!!!!!!! So I was debited a total R3586.56!! This is **************** especially since I cancelled everything on Monday and I was told that it was cancelled! I also requested documentation stating confirmation of cancellation and I still have not receive it!!!
Thank you for bringing this to our attention, we will certainly look into this and revert back to you. We have moved your complaint into the investigation with the relevant manager and we will be in touch soon with further advice.
We certainly do not deduct anything where there is no mandate in place between us and our clients, so we’re sure this is simply a matter of misunderstanding.
Kindest regards,
B-Sure Africa Insurance Brokers
Complaint Resolution
Thank you for bringing this to our attention, we will certainly look into this and revert back to you. We have moved your complaint into the investigation with the relevant manager and we will be in touch soon with further advice.
We certainly do not deduct anything where there is no mandate in place between us and our clients, so we’re sure this is simply a matter of misunderstanding.
Kindest regards,
B-Sure Africa Insurance Brokers
Complaint Resolution
