MR
Merisha R

1 reviews | Active since Nov 2021

29 Nov 2021, 09:54

Disgusted pathetic service with BSure insurance brokers

This company are total *******s they charge you a once off fee of R650 even though thereafter you decide to cancel the insurance and opt for a cheaper insurance I was informed by Wasim who is employed by B Sure that the once off fee once debited will not be refunded back to account holder I will suggest to any persons hoping to deal with this above company kindly refrain from doing so as there only quick to authorize a mandated Debi check on your bank account and although you decide to cancel and contact them they allow the debit order to proceed and go off. And you waste another call only to be told that refund cannot be done

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Replies (1)
Bsure Insurance Advisors
Bsure Insurance Advisors's reply29 Nov 2021, 13:42
Official
 
Good day Merisha, 
 
We apologize that you seem to be quite unhappy with us. Just to clarify, the once-off admin fee is deducted if the client took delivery of their vehicle using insurance organised by us, and if the client has agreed to such a deduction – thank you for taking our call today and acknowledging that this is indeed what transpired. If there is anything else that you might be unsure of, please do not hesitate to contact us and we’ll B-Sure to assist. 
 
Our kindest regards, 
Complaints Resolutions