Disappointed mutli debits

It's disheartening that one has to resort to extreme messaures just to get things sorted out swiftly. Recently I took out insurance through b-sure africa, accepted the activation fee which in my case was approx R650. No hassle there. Just to be double debited on the activation fee. On calling in can't recall who I spoke to then but was told they did indeed double debit me and I have one of two options I either do I debit order revesal (which will have revesal fees to it bank charges) or they can refund me but I will have to wait days for the refund.

I selected the later wait for 40 days for the refund. However the following month yet another debit order goes of yet again.

Yet again I call in here I spoke to a Charl Matthyesen. Who requested that I send in a bank statment reflecting these debit orders which I have. Where again I have been informed that I can either revesal two of the debit orders or wait for the 40 days from the initial debit date the Finace department hasn't given him a reason as to why Ive been debited so many times as it was meant to be a once of debit.

The issuie now is its been 57 days since the first double debit even if it was only working days its been 40 days today. Still no sign of the refund been processed.

This is ********* how do you ever expect clients to refer friends and family to you if this is how you treat new clients.

The worst part of this isn't just the double debit it's the third debit going off despite the fact that the firm was made aware that they already over debited me.

It's utterly ridiculous that I should be paying two parties for one product every month.