NT
Nomathemba T
1 reviews | Active since Sept 2019
26 Sept 2019, 09:07
debiting without my consent.
This company has been debiting from my account and i don't have any insurance with them, i went to my bank to cancel their debit order but they use different reference numbers. I don't even know what are they insuring.
Helpful (0)
Replies (3)0
Replies (3)
Bsure Insurance Advisors's replyOfficial
26 Sept 2019, 14:04Dear Nomathemba,
Thank you for bringing your complaint to our attention.
We certainly do not hold clients accountable for fee's without services rendered and in accordance with agreements set in place.
Your complaint has been escalated to our management team who is investigating and will be in touch shortly.
Kindest regards,
B-Sure Africa.
Complaints Resolutions.
Thank you for bringing your complaint to our attention.
We certainly do not hold clients accountable for fee's without services rendered and in accordance with agreements set in place.
Your complaint has been escalated to our management team who is investigating and will be in touch shortly.
Kindest regards,
B-Sure Africa.
Complaints Resolutions.
Bsure Insurance Advisors's reply26 Sept 2019, 14:04
Official
Dear Nomathemba,
Thank you for bringing your complaint to our attention.
We certainly do not hold clients accountable for fee's without services rendered and in accordance with agreements set in place.
Your complaint has been escalated to our management team who is investigating and will be in touch shortly.
Kindest regards,
B-Sure Africa.
Complaints Resolutions.
Thank you for bringing your complaint to our attention.
We certainly do not hold clients accountable for fee's without services rendered and in accordance with agreements set in place.
Your complaint has been escalated to our management team who is investigating and will be in touch shortly.
Kindest regards,
B-Sure Africa.
Complaints Resolutions.
NT
Nomathemba T's updateReviewer Update
26 Sept 2019, 15:22Thanks for your prompt response, spoke to your consultant from the cancellation dept, i was assured that it would be cancelled immediately. Thanks again.
NT
Nomathemba T's update26 Sept 2019, 15:22
Reviewer Update
Thanks for your prompt response, spoke to your consultant from the cancellation dept, i was assured that it would be cancelled immediately. Thanks again.
Bsure Insurance Advisors's replyOfficial
26 Sept 2019, 18:14Dear Nomathemba,
Thank you for your update, we were glad to resolve this issue and totally understand your confusion.
As discussed with our Director of Operations, there are times where so much is happening at once when purchasing a new vehicle that policy value add's accepted may be forgotten about.
None the less we can confirm that all has been processed from our side, we continue to service your insurance policy so please don't be a stranger, we are here to help.
Best regards,
B-Sure Africa Insurance Brokers.
Complaint Resolutions.
Thank you for your update, we were glad to resolve this issue and totally understand your confusion.
As discussed with our Director of Operations, there are times where so much is happening at once when purchasing a new vehicle that policy value add's accepted may be forgotten about.
None the less we can confirm that all has been processed from our side, we continue to service your insurance policy so please don't be a stranger, we are here to help.
Best regards,
B-Sure Africa Insurance Brokers.
Complaint Resolutions.
Bsure Insurance Advisors's reply26 Sept 2019, 18:14
Official
Dear Nomathemba,
Thank you for your update, we were glad to resolve this issue and totally understand your confusion.
As discussed with our Director of Operations, there are times where so much is happening at once when purchasing a new vehicle that policy value add's accepted may be forgotten about.
None the less we can confirm that all has been processed from our side, we continue to service your insurance policy so please don't be a stranger, we are here to help.
Best regards,
B-Sure Africa Insurance Brokers.
Complaint Resolutions.
Thank you for your update, we were glad to resolve this issue and totally understand your confusion.
As discussed with our Director of Operations, there are times where so much is happening at once when purchasing a new vehicle that policy value add's accepted may be forgotten about.
None the less we can confirm that all has been processed from our side, we continue to service your insurance policy so please don't be a stranger, we are here to help.
Best regards,
B-Sure Africa Insurance Brokers.
Complaint Resolutions.