MK
Mpume K

1 reviews | Active since Oct 2015

30 Oct 2015, 17:04

cornered into an agreement

I recently turned 24, and after studying for 4 years and working for a year and a half I finally purchased my first car. <br> <br> I work far from home so my parents unfortunately could not assist with my purchase I had to do it all on my own. the dealership I used sent my details to a broker Ashley Frank from B-Sure Insurance Brokers. he provided me with 3 quotes. <br> <br> he then asked if I wanted one, I agreed and accepted the cheapest quote. it was MiWay, he then took my bank details I gave it to him as I had just accept the quote so assumed it was for the insurance debit. Next thing he tells me about a R950 administration fee, for the first time after 3 conversations with me. I have no issue they can take the money, my problem is I felt corned into services I did not want, had Ashley told me that him getting me 3 quotes was going to cost me R950 I was never going to accept his services. their conduct was extremely *********. In my eyes they are *****ing my hard earned money. Please be careful when dealing with them.

0
Replies (1)
Bsure Insurance Advisors
Bsure Insurance Advisors's reply20 Jan 2016, 09:39
Official
Hello Nompumelelo K,

Thank you for bringing your complaint to our attention.

I will be in touch shortly to assist with an investigation into this all. It is definitely not within our rights nor procedure to charge you for an obligation free quote through our offices.

Kindest regards,

Trevor Douglas.
Operations Manager (EXCO)
B-Sure Africa Insurance Brokers
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