COMPLAINT

debited my account and my complaint was ignored. I informed you how i was misled as I was vulnerable and totally distracted at the time I was misled into this whole debacle. Firstly I was called by a woman at your organsation by the name of Linda who did not inform me at the start of the call that there wpuld be a charge for which i only later realised were broker fees. This was misleading and I would never have agreed to this. She called me back a few times and she new i was pressurised as i had to travel 120 km out of town to take delivery of my vehicle. She did not explain to me that she would be transferring me to thedactual insurer after the call with her.She misled me to believe that i am arranging insurance for my vehicle via Nissan Worcester. She merely told me that an activation fee of ‪1100.00‬ would be charged to activate the insurance. I questioned her in a confused and vulnerable state what the fee was for as i never paid such a fee for previous insurances. She again saiid its an activation fee. i was than transferred to SAU and spent an hour on the call. I questioned what the ‪1100.00‬ was for and i was told it had nothing to do with SAU.On top of the ‪1100.00‬ SAU debited me with 571.00. I am the single breadwinner and I cannot afford to pay the fee of ‪1100.00‬ which was not explained to me. I did not authorise Nissan Worcester to give you my data and i did not appoint you as my broker. i was misled into this situation. I cannot afford this fee and it is not right to not want to hear my side f the story. Mr Hendricks