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Mlungisi M

1 reviews | Active since Sept 2024

28 Nov 2025, 08:34

**** company

They deduct R850 they say it for activation fee meanwhile i was not told about the activation fee when they first time assist me,the lady called Nthabiseng lepile did not tell me about that.

So i refuse to accept this,I want a refund since i was not aware about it.They don’t get back to me when i say i want Voice recordings to proof what i am saying

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Replies (2)
Bsure Insurance Advisors
Bsure Insurance Advisors's reply28 Nov 2025, 08:47
Official
Hi Mlungisi,

We appreciate you bringing this to our attention.

We'd appreciate the opportunity to address your concerns effectively. We've assigned your concerns to a dedicated advisor who will be in touch with you.

Sincerely,
Samantha

The Solutions Centre
Bsure Insurance Advisors
Bsure Insurance Advisors's reply03 Jan 2026, 02:19
Official
Good day Mlungisi, 

Thank you for bringing this concern to our attention. 

I have been advised that you have been contacted by one of our advisors, who confirmed your cancellation has since been processed accordingly.

The activation fee in question was disclosed and agreed upon; a call recording was shared with you as proof of this.

This concludes that your query has been resolved. 

If you require our services in the future, please feel free to reach out to us at ***.

Kind regards, 
Samantha

The Solutions Centre