DF
Donovan F

1 reviews | Active since Feb 2015

01 Feb 2015, 09:19

Cancelled Policy Effective Immediately

I cancelled my policy effective IMMEDIATELY with Anderson Insurance Underwriters via the Broker, B Sure Africa. <br> <br> All I was told to do was send an email to the agent I dealt with on the phone from B Sure Africa. I did this within 5 minutes of ending the call. No reply was received from the email. <br> <br> This morning, the debit order still comes off my account for the insurance that I had cancelled. Ridiculous. I was warned by a friend that I should put a stop order on it, but I did not want to risk a mark against my name re my credit rating. <br> <br> I would appreciate it if my premium would be reversed and paid back into my account as I am NO LONGER INSURED with Anderson!!!

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Replies (1)
Bsure Insurance Advisors
Bsure Insurance Advisors's reply02 Feb 2015, 07:35
Official
Hello DonFroon,

thank you for bringing your complaint to light.

We will be in touch shortly to achieve resolution.

Kindest regards,
Trevor Douglas
Operations Manager (EXCO)