PMP
Philiswa Mtolo Philiswa.mtolo
1 reviews | Active since Jan 2025
04 Mar 2025, 17:18
Cancellation of the insurance
I called BSurer Advisors to cancel the budget insurance, but still was debited. When I called them they said Budget insurance will refund me within 10 days. Budget insurance did not refund me and when I try to call Lunga from BSurer since he was the one who helped me with the cancellation, he’s ignoring my calls.
Helpful (0)
Replies (3)0
Replies (3)
Bsure Insurance Advisors's replyOfficial
04 Mar 2025, 18:23Hello Philiswa,
Thank you for raising this concern with us.
We have escalated this matter for further assistance to a dedicated advisor, who will be in touch soon.
Kind regards,
Samantha
The Solutions Centre
Thank you for raising this concern with us.
We have escalated this matter for further assistance to a dedicated advisor, who will be in touch soon.
Kind regards,
Samantha
The Solutions Centre
Bsure Insurance Advisors's reply04 Mar 2025, 18:23
Official
Hello Philiswa,
Thank you for raising this concern with us.
We have escalated this matter for further assistance to a dedicated advisor, who will be in touch soon.
Kind regards,
Samantha
The Solutions Centre
Thank you for raising this concern with us.
We have escalated this matter for further assistance to a dedicated advisor, who will be in touch soon.
Kind regards,
Samantha
The Solutions Centre
PMP
Philiswa Mtolo Philiswa.mtolo's updateReviewer Update
06 Mar 2025, 09:41Greetings
I am still waiting for the advisor to call me! Lunga Sithole is still ignoring my calls but he promised that Budget Insurance will deposit my money on the 4th of March 2025. I haven’t received my money and he is ignoring my calls
I am still waiting for the advisor to call me! Lunga Sithole is still ignoring my calls but he promised that Budget Insurance will deposit my money on the 4th of March 2025. I haven’t received my money and he is ignoring my calls
PMP
Philiswa Mtolo Philiswa.mtolo's update06 Mar 2025, 09:41
Reviewer Update
Greetings
I am still waiting for the advisor to call me! Lunga Sithole is still ignoring my calls but he promised that Budget Insurance will deposit my money on the 4th of March 2025. I haven’t received my money and he is ignoring my calls
I am still waiting for the advisor to call me! Lunga Sithole is still ignoring my calls but he promised that Budget Insurance will deposit my money on the 4th of March 2025. I haven’t received my money and he is ignoring my calls
Bsure Insurance Advisors's replyOfficial
06 Apr 2025, 19:12Good day Philiswa,
Thank you for raising your concern with us.
I have been advised that you have been contacted by Lunga, who confirmed you would receive a portion of the refund due to being covered from the 1st to the 14th of February. Cancellation was processed accordingly. This concludes that your query has been resolved.
If you need anything else, please feel free to reach out to ***.
Alternatively, please feel free to reach out to your dedicated advisor, thank you.
Kind regards,
Sammy
The Solutions Centre
Thank you for raising your concern with us.
I have been advised that you have been contacted by Lunga, who confirmed you would receive a portion of the refund due to being covered from the 1st to the 14th of February. Cancellation was processed accordingly. This concludes that your query has been resolved.
If you need anything else, please feel free to reach out to ***.
Alternatively, please feel free to reach out to your dedicated advisor, thank you.
Kind regards,
Sammy
The Solutions Centre
Bsure Insurance Advisors's reply06 Apr 2025, 19:12
Official
Good day Philiswa,
Thank you for raising your concern with us.
I have been advised that you have been contacted by Lunga, who confirmed you would receive a portion of the refund due to being covered from the 1st to the 14th of February. Cancellation was processed accordingly. This concludes that your query has been resolved.
If you need anything else, please feel free to reach out to ***.
Alternatively, please feel free to reach out to your dedicated advisor, thank you.
Kind regards,
Sammy
The Solutions Centre
Thank you for raising your concern with us.
I have been advised that you have been contacted by Lunga, who confirmed you would receive a portion of the refund due to being covered from the 1st to the 14th of February. Cancellation was processed accordingly. This concludes that your query has been resolved.
If you need anything else, please feel free to reach out to ***.
Alternatively, please feel free to reach out to your dedicated advisor, thank you.
Kind regards,
Sammy
The Solutions Centre