CC
Christiaan C
1 reviews | Active since Jun 2011
16 Jun 2025, 13:34
Canceled before inception
After instructing the F&I at the dealership to cancel any possible dealings with B-sure, and after attempting to cancel any policies, before taking delivery of an intended vehicle. The F&I assured me that he had advised the "broker" that we will not be accepting delivery of our vehicle. Now, it is a constant fight to cancel a policy which had not been activated yet.... On Saturday I issued cancelation instructions on a policy which was planned to be activated on Wednesday. There a clear cut reference that, once a client cancel, such cancelation should be effective immediately. Not in 3 or 4 days... after explaining this matter back and forth, we still get to the question "So sir, would you like me to cancel the policy..." what policy??? I CANCELED, before any policy activation, based on unbiased advise that having to pay R850 on top of any other fees for activation, or initiation, is not advised. It did not sit right with me, and still doesn't sit right with me to PAY R850, AND still pay broker fees monthly on a policy, hence, at the same day after speaking to the F&I who introduced me, I instructed the cancelation before I even considered taking delivery of the vehicle.
Helpful (0)
Replies (3)0
Replies (3)
Bsure Insurance Advisors's replyOfficial
17 Jun 2025, 07:16Good day Christiaan,
Thank you for bringing this to our attention.
We'd appreciate the opportunity to address your concerns effectively. We have assigned your concerns to a dedicated advisor who will be in touch.
Sincerely,
Samantha
The Solutions Centre
Thank you for bringing this to our attention.
We'd appreciate the opportunity to address your concerns effectively. We have assigned your concerns to a dedicated advisor who will be in touch.
Sincerely,
Samantha
The Solutions Centre
Bsure Insurance Advisors's reply17 Jun 2025, 07:16
Official
Good day Christiaan,
Thank you for bringing this to our attention.
We'd appreciate the opportunity to address your concerns effectively. We have assigned your concerns to a dedicated advisor who will be in touch.
Sincerely,
Samantha
The Solutions Centre
Thank you for bringing this to our attention.
We'd appreciate the opportunity to address your concerns effectively. We have assigned your concerns to a dedicated advisor who will be in touch.
Sincerely,
Samantha
The Solutions Centre
Bsure Insurance Advisors's replyOfficial
24 Jun 2025, 17:27Good day Christiaan,
Thank you for raising your concern with us.
I have been advised after investigations that you were not debited the once-off activation fee as discussed with Michalaine, and you were assisted with the cancellation of your policy as requested in a timely manner.
If you need anything else, please feel free to reach out to ***.
Alternatively, please feel free to reach out to one of our trusted advisors.
Thank you.
Kind regards,
Samantha
The Solutions Centre
Thank you for raising your concern with us.
I have been advised after investigations that you were not debited the once-off activation fee as discussed with Michalaine, and you were assisted with the cancellation of your policy as requested in a timely manner.
If you need anything else, please feel free to reach out to ***.
Alternatively, please feel free to reach out to one of our trusted advisors.
Thank you.
Kind regards,
Samantha
The Solutions Centre
Bsure Insurance Advisors's reply24 Jun 2025, 17:27
Official
Good day Christiaan,
Thank you for raising your concern with us.
I have been advised after investigations that you were not debited the once-off activation fee as discussed with Michalaine, and you were assisted with the cancellation of your policy as requested in a timely manner.
If you need anything else, please feel free to reach out to ***.
Alternatively, please feel free to reach out to one of our trusted advisors.
Thank you.
Kind regards,
Samantha
The Solutions Centre
Thank you for raising your concern with us.
I have been advised after investigations that you were not debited the once-off activation fee as discussed with Michalaine, and you were assisted with the cancellation of your policy as requested in a timely manner.
If you need anything else, please feel free to reach out to ***.
Alternatively, please feel free to reach out to one of our trusted advisors.
Thank you.
Kind regards,
Samantha
The Solutions Centre
CC
Christiaan C's updateReviewer Update
27 Aug 2025, 21:46After having reported the above matter on both Hello Peter and a telephone conversation with a representative of B-Sure, they continuously levy debit orders agains our bank accounts, the 1st transaction was for R200, followed by a phone call with the audacity to ask if we are happy with their service.... on this phone call (of which the recording should probably be available) it was explained to the consultant that we are not entirely happy and have refused their services and that we are quite shocked that the debit order was actioned. Which we were told would be escalated accordingly. Now we find a 2nd debit order has been actioned. I suppose we'll probably be contacted again and asked if we enjoy our service... uhm, we do not have any active policies with B-sure, nor any standing debit order instructions, so let me be clear. NO we are NOT happy to pay for NOTHING...
I would like the formal complaint procedure as documented by this insurer, for formally having this complaint now resolved. As I understood from a consultant, the KI is also the MD, thus if I have a formal complaint procedure for the insurer I am sure that it would at least travel past senior management for review, and hopefully we'd have this resolved without having to persue further complaint resolution options.
I know that according to legislation an independent complaonts handler should review the matter, and escalate internally. Should the matter not be able to be resolved then senior management may suggest alternative resolution mechanisms... hopefully we resolve before then.
I would like the formal complaint procedure as documented by this insurer, for formally having this complaint now resolved. As I understood from a consultant, the KI is also the MD, thus if I have a formal complaint procedure for the insurer I am sure that it would at least travel past senior management for review, and hopefully we'd have this resolved without having to persue further complaint resolution options.
I know that according to legislation an independent complaonts handler should review the matter, and escalate internally. Should the matter not be able to be resolved then senior management may suggest alternative resolution mechanisms... hopefully we resolve before then.
CC
Christiaan C's update27 Aug 2025, 21:46
Reviewer Update
After having reported the above matter on both Hello Peter and a telephone conversation with a representative of B-Sure, they continuously levy debit orders agains our bank accounts, the 1st transaction was for R200, followed by a phone call with the audacity to ask if we are happy with their service.... on this phone call (of which the recording should probably be available) it was explained to the consultant that we are not entirely happy and have refused their services and that we are quite shocked that the debit order was actioned. Which we were told would be escalated accordingly. Now we find a 2nd debit order has been actioned. I suppose we'll probably be contacted again and asked if we enjoy our service... uhm, we do not have any active policies with B-sure, nor any standing debit order instructions, so let me be clear. NO we are NOT happy to pay for NOTHING...
I would like the formal complaint procedure as documented by this insurer, for formally having this complaint now resolved. As I understood from a consultant, the KI is also the MD, thus if I have a formal complaint procedure for the insurer I am sure that it would at least travel past senior management for review, and hopefully we'd have this resolved without having to persue further complaint resolution options.
I know that according to legislation an independent complaonts handler should review the matter, and escalate internally. Should the matter not be able to be resolved then senior management may suggest alternative resolution mechanisms... hopefully we resolve before then.
I would like the formal complaint procedure as documented by this insurer, for formally having this complaint now resolved. As I understood from a consultant, the KI is also the MD, thus if I have a formal complaint procedure for the insurer I am sure that it would at least travel past senior management for review, and hopefully we'd have this resolved without having to persue further complaint resolution options.
I know that according to legislation an independent complaonts handler should review the matter, and escalate internally. Should the matter not be able to be resolved then senior management may suggest alternative resolution mechanisms... hopefully we resolve before then.