CN
Christinah N
1 reviews | Active since Jun 2021
02 Oct 2021, 09:37
Bsure *******
have never entered into an agreement with BSURE yet they are taking R1250 from my banking account since July I have never heard of them nor do I carry knowledge of them. No answer on their phone line either. Their debit is not revesable
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Replies (2)
Bsure Insurance Advisors's replyOfficial
04 Oct 2021, 11:43 Good day Matsolo, We apologize that the debit has caught you by surprise, it’s not the kind of surprises we’re into either. It might have been the once-off admin fee that we debit when a client has agreed to it. Just to make sure that this was indeed the case, please give us a moment while management investigates your query – we will be in touch with you soon. Our kindest regards, Complaints Resolutions
Bsure Insurance Advisors's reply04 Oct 2021, 11:43
Official
Good day Matsolo, We apologize that the debit has caught you by surprise, it’s not the kind of surprises we’re into either. It might have been the once-off admin fee that we debit when a client has agreed to it. Just to make sure that this was indeed the case, please give us a moment while management investigates your query – we will be in touch with you soon. Our kindest regards, Complaints Resolutions
Bsure Insurance Advisors's replyOfficial
06 Oct 2021, 13:00 Good day Matsolo, Thank you for taking our call, and we can confirm that the deduction was the once-off admin fee that you had approved upon taking the policy with us. If there is anything else that you need us to shed some light on, please do not hesitate to contact us. Our kindest regards, Complaints Resolutions
Bsure Insurance Advisors's reply06 Oct 2021, 13:00
Official
Good day Matsolo, Thank you for taking our call, and we can confirm that the deduction was the once-off admin fee that you had approved upon taking the policy with us. If there is anything else that you need us to shed some light on, please do not hesitate to contact us. Our kindest regards, Complaints Resolutions