Bsure ****mers!

I am beyond frustrated with the poor service and lack of accountability from Bsure Insurance. Around two and a half weeks ago, Kyla Nel from Bsure called me with enthusiasm, attempting to sign me up for a King Price policy. I clearly explained to her that I would not accept any policy or debi-check until I had reviewed the policy wording. She reassured me that this was fine and that I would not be debited.

On August 22nd, I sent Kyla an email confirming that we had decided not to proceed with the delivery of the car and requested that she cancel the quote. I received no response, so I assumed the matter was handled.

However, Bsure went ahead and debited my account on August 25th for R460.84 from King Price, which I have no idea what it's for, and again on Monday, August 26th, for R1,200 (Bsure). When Bsure contacted me Monday, I was assured by a consultant that my refund would be processed, and the quote would be cancelled.

To my surprise, I only received a refund of R259. When I called to follow up yesterday about the outstanding amount, the consultant informed me that she couldn’t assist as there were no notes left by her colleagues. She also mentioned that a car hire policy had been activated—despite me never agreeing to it, especially since I don’t even have a car to insure! - She was kind enough to escalate the matter - I'm expecting a call during today (let's see if that happens).

This entire process has been a nightmare. I have had to constantly chase after my refund. Multiple follow-up emails have gone unanswered.

I want my full refund immediately. I never accepted the quote, I have no car to insure, and this situation has been nothing short of frustrating. I will never consider Bsure or King Price again, and I strongly urge others to be cautious when dealing with these companies