PM
Pamela M

1 reviews | Active since Oct 2021

26 Oct 2021, 18:36

BSure is a ****!

If you are reading this do not I repeat, do not get insurance from these people. I have begged them consecutively for 3 days now to stop the debut to my account and called letting them know I do not give them permission to debit my account for the consultation fee of R1200 and I have heard contradicting stories from all parties I have spoken about regarding this matter. The first person a woman named Mpho **** to me stating she would stop the debit and send me an email confirmation as well as proof by way of screenshot showing she stopped the payment but she was lying because wheni spoke to the other 2 individuals I spoke to they let me know they could do nothing without authorisation and reply from their finance department. I swear this is a ****. These people are not interested in helping but actually want to rob you of your money without remorse. I have resorted to transferring my funds to another address and will continue to spam with calls requesting the same request I have been for the past three days. These people know nothing of customer service and are not willing to help fix their errors. DO NOT ASK THEM TO HELO YOU WITH ANYTHING REGARDING FINDING OR CONSULTING FOR ANY INSURANCE. IT IS NOT WORTH IT.

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Replies (2)
Bsure Insurance Advisors
Bsure Insurance Advisors's reply27 Oct 2021, 12:01
Official
 Good day Pamela,  There seems to have been a bit of a misunderstanding that might have made it seem like we’re trying to pull a fast one on you, we assure you, that is not the case. We’ve escalated your query to management, and we will be in touch with a resolution soon.  Our kindest regards, Complaints Resolutions 
Bsure Insurance Advisors
Bsure Insurance Advisors's reply29 Oct 2021, 10:26
Official
 Good day Pamela,  If we could deliver our apologies to you on a silver platter, we’d totally go for it. Thank you for your patience while we sorted out your query. We can confirm that your hard-earned bucks are making their way back to your account. If there is anything else, please don’t hesitate to contact us.  Our kindest regards, Complaints Resolutions