MK
Marize K
1 reviews | Active since Feb 2020
16 Feb 2020, 16:34
BSure Insurance = BSure you are going to lose a lot of money
B-Sure Insurance is not even a star worth. Bought a car from Haval Hatfield. Haval suggested to use BSure who issued the car insurance police - first of all in the wrong name and not even my ID number. Secondly the policy was cancelled in September 2019 and they still took an amount in Feb 2020 from my account. Been in contact with them and they confirmed that amount was take off wrongfully and that they will refund me in the next week - nearly a month later and they still just put you"on ice" and hope you dissapear.
STAY AWAY from this company.
I also call on Haval South africa to not refer any buyers to BSure - it is spoiling the whole car deal.
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Replies (2)0
Replies (2)
Bsure Insurance Advisors's replyOfficial
02 Mar 2020, 15:45Dear Marize,
Thank you for bringing this to our attention, we don't often make mistakes but if this is the case we would love to set it right.
Management are on it and should be in touch with you shortly to assist in final resolution.
Best regards,
B-Sure Africa Insurance Brokers
Complaint Resolutions
Thank you for bringing this to our attention, we don't often make mistakes but if this is the case we would love to set it right.
Management are on it and should be in touch with you shortly to assist in final resolution.
Best regards,
B-Sure Africa Insurance Brokers
Complaint Resolutions
Bsure Insurance Advisors's reply02 Mar 2020, 15:45
Official
Dear Marize,
Thank you for bringing this to our attention, we don't often make mistakes but if this is the case we would love to set it right.
Management are on it and should be in touch with you shortly to assist in final resolution.
Best regards,
B-Sure Africa Insurance Brokers
Complaint Resolutions
Thank you for bringing this to our attention, we don't often make mistakes but if this is the case we would love to set it right.
Management are on it and should be in touch with you shortly to assist in final resolution.
Best regards,
B-Sure Africa Insurance Brokers
Complaint Resolutions
Bsure Insurance Advisors's replyOfficial
02 Mar 2020, 21:21Good evening Marize,
Thank you for your patience, we have investigated your query and can confirm that a double debit occurred due to a system glitch, the cause has since been rectified and a refund was processed.
We consider this finalized but please feel free to let us know if we can be of assistance in your future plans.
Have a lovely evening.
Best regards,
B-Sure Africa
Complaints Resolution
Thank you for your patience, we have investigated your query and can confirm that a double debit occurred due to a system glitch, the cause has since been rectified and a refund was processed.
We consider this finalized but please feel free to let us know if we can be of assistance in your future plans.
Have a lovely evening.
Best regards,
B-Sure Africa
Complaints Resolution
Bsure Insurance Advisors's reply02 Mar 2020, 21:21
Official
Good evening Marize,
Thank you for your patience, we have investigated your query and can confirm that a double debit occurred due to a system glitch, the cause has since been rectified and a refund was processed.
We consider this finalized but please feel free to let us know if we can be of assistance in your future plans.
Have a lovely evening.
Best regards,
B-Sure Africa
Complaints Resolution
Thank you for your patience, we have investigated your query and can confirm that a double debit occurred due to a system glitch, the cause has since been rectified and a refund was processed.
We consider this finalized but please feel free to let us know if we can be of assistance in your future plans.
Have a lovely evening.
Best regards,
B-Sure Africa
Complaints Resolution