BSURE INSURANCE ARE A **** ***** FROM PEOPLE

This has been one of the most frustrating and exhausting experiences I have ever had. As a first-time car buyer, I should be enjoying this milestone — instead, I am dealing with ongoing stress and financial loss caused by your company.

Since last year, I have repeatedly made it clear that I did not collect my car using your insurance confirmation. Despite this, you have continued to debit my account without justification.

I have now attempted to reverse the R850 debit eight times, and each reversal has cost me an additional R50 bank fee — meaning I am being penalised for an error that is not mine. Just yesterday, I attempted another reversal and it failed again.

I have called, emailed, and followed up multiple times. Each time, I am given assurances that the deductions will stop — yet they continue. This is unacceptable.

At this point, I am left asking: are you operating above the law? Because your actions are not only ********* but are beginning to resemble deliberate financial misconduct.

I demand that: - All unauthorised deductions stop immediately - All amounts deducted, including bank charges incurred due to reversals, be refunded in full - Written confirmation be provided that this matter has been resolved permanently

If this is not resolved urgently, I will have no choice but to escalate this matter to the relevant authorities.

Others should also be warned not to fall victim to this situation, as it is deeply concerning and unacceptable.

I expect immediate action.