SL
Sello L
1 reviews | Active since Jul 2019
11 Mar 2022, 11:37
Bad services
This company called me to negotiate my car insurance with Miway, they added 62 additional to me my broker. After they failed to negotiate discount with my insurance, i told them to cancel it. To my surprise even on the 11 March 2022 they didn't action the request of 25 February 2022. Their consultants keep on telling me that they send their request to Canceling Department but nothing is happening. This is a very bad service and we talking about financials here
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Replies (3)0
Replies (3)
Bsure Insurance Advisors's replyOfficial
11 Mar 2022, 12:59Good day Sello,
What you just described sounds a little frustrating, so we’d like to apologize in advance. With the hope that you’ll afford us a tad bit of patience, we’re going to quickly look into what happened then get back to you with a resolution.
Our kindest regards,
Complaints Resolutions
Bsure Insurance Advisors's reply11 Mar 2022, 12:59
Official
Good day Sello,
What you just described sounds a little frustrating, so we’d like to apologize in advance. With the hope that you’ll afford us a tad bit of patience, we’re going to quickly look into what happened then get back to you with a resolution.
Our kindest regards,
Complaints Resolutions
SL
Sello L's updateReviewer Update
11 Mar 2022, 13:38It doesn't sound like bad it is bad believe me, u can't onboard people when they need to cancel because the reason why to get assistance then you treat them like this
SL
Sello L's update11 Mar 2022, 13:38
Reviewer Update
It doesn't sound like bad it is bad believe me, u can't onboard people when they need to cancel because the reason why to get assistance then you treat them like this
Bsure Insurance Advisors's replyOfficial
14 Mar 2022, 09:36Good day Sello,
We’ve had a good look into what happened, and we understand that you misunderstood the consultant regarding the discount. We can confirm that we are no longer your broker, and although this does make us sad, we hope you know that we’ll always be willing to rekindle this should you require our assistance in future.
Our kindest regards,
Complaints Resolutions
Bsure Insurance Advisors's reply14 Mar 2022, 09:36
Official
Good day Sello,
We’ve had a good look into what happened, and we understand that you misunderstood the consultant regarding the discount. We can confirm that we are no longer your broker, and although this does make us sad, we hope you know that we’ll always be willing to rekindle this should you require our assistance in future.
Our kindest regards,
Complaints Resolutions