RH
Ronel H
1 reviews | Active since Jul 2011
14 Oct 2020, 11:31
Bad Service, Worse Attitudes
They honestly dont give a ***** about service. Been waiting since monday for quotes, i am however pretty sure Michael decided he will NOT send it.
Helpful (0)
Replies (2)0
Replies (2)
Bsure Insurance Advisors's replyOfficial
19 Oct 2020, 09:08Good morning Ronel,
We apologize for your experience, we have escalated to the relevant management for further investigation.
Rest assure that you will have feedback during the co**** of today.
Best regards,
B-Sure Africa Insurance Brokers
Complaint resolutions.
We apologize for your experience, we have escalated to the relevant management for further investigation.
Rest assure that you will have feedback during the co**** of today.
Best regards,
B-Sure Africa Insurance Brokers
Complaint resolutions.
Bsure Insurance Advisors's reply19 Oct 2020, 09:08
Official
Good morning Ronel,
We apologize for your experience, we have escalated to the relevant management for further investigation.
Rest assure that you will have feedback during the co**** of today.
Best regards,
B-Sure Africa Insurance Brokers
Complaint resolutions.
We apologize for your experience, we have escalated to the relevant management for further investigation.
Rest assure that you will have feedback during the co**** of today.
Best regards,
B-Sure Africa Insurance Brokers
Complaint resolutions.
Bsure Insurance Advisors's replyOfficial
21 Oct 2020, 10:37Dear Ronel,
Thank you for your patience whilst we concluded our investigation into this matter.
We have been tracking the correspondence from our management team and confirm that there was misunderstanding of the method of communication in respect to the quotation provided.
Our agent provided the quotation as requested however sent it to the dealership where you purchased your motorcycle, whereas you were expecting to receive same quotation directly. We can however confirm that the quotation has since been provided to you directly for your review, we hope we have been able to provide you with great alternative solutions.
We apologies for the inconvenience and/or frustration caused by this miscommunication and hope that we have changed your mind regarding our service levels.
We wish you many miles of smiles on your new bike and hope to be of service in the near future.
Best regards,
B-Sure Africa Insurance Brokers
Complaint Resolutions
Thank you for your patience whilst we concluded our investigation into this matter.
We have been tracking the correspondence from our management team and confirm that there was misunderstanding of the method of communication in respect to the quotation provided.
Our agent provided the quotation as requested however sent it to the dealership where you purchased your motorcycle, whereas you were expecting to receive same quotation directly. We can however confirm that the quotation has since been provided to you directly for your review, we hope we have been able to provide you with great alternative solutions.
We apologies for the inconvenience and/or frustration caused by this miscommunication and hope that we have changed your mind regarding our service levels.
We wish you many miles of smiles on your new bike and hope to be of service in the near future.
Best regards,
B-Sure Africa Insurance Brokers
Complaint Resolutions
Bsure Insurance Advisors's reply21 Oct 2020, 10:37
Official
Dear Ronel,
Thank you for your patience whilst we concluded our investigation into this matter.
We have been tracking the correspondence from our management team and confirm that there was misunderstanding of the method of communication in respect to the quotation provided.
Our agent provided the quotation as requested however sent it to the dealership where you purchased your motorcycle, whereas you were expecting to receive same quotation directly. We can however confirm that the quotation has since been provided to you directly for your review, we hope we have been able to provide you with great alternative solutions.
We apologies for the inconvenience and/or frustration caused by this miscommunication and hope that we have changed your mind regarding our service levels.
We wish you many miles of smiles on your new bike and hope to be of service in the near future.
Best regards,
B-Sure Africa Insurance Brokers
Complaint Resolutions
Thank you for your patience whilst we concluded our investigation into this matter.
We have been tracking the correspondence from our management team and confirm that there was misunderstanding of the method of communication in respect to the quotation provided.
Our agent provided the quotation as requested however sent it to the dealership where you purchased your motorcycle, whereas you were expecting to receive same quotation directly. We can however confirm that the quotation has since been provided to you directly for your review, we hope we have been able to provide you with great alternative solutions.
We apologies for the inconvenience and/or frustration caused by this miscommunication and hope that we have changed your mind regarding our service levels.
We wish you many miles of smiles on your new bike and hope to be of service in the near future.
Best regards,
B-Sure Africa Insurance Brokers
Complaint Resolutions