GS
Gaven S
1 reviews | Active since Jan 2016
23 Oct 2020, 08:06
B sure debits you even if you don't choose them as your broker
Very upset about the level of service, firstly they send the dealership a confirmation letter when all is asked were for quotes, I never once agreed to any of the policies that were verbally given to me and secondly I never chose a policy from their company yet I was debited last night for 1100, for a service that I didn't even take? Absolutely terrible
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Bsure Insurance Advisors's replyOfficial
23 Oct 2020, 12:06Good day Gaven,
Thank you for bringing this to our attention, this seems strange since an insurance policy requires an underwriting process with the policy holder in order to generate a confirmation of cover, we will need to investigate the recordings and have escalated this through to the relevant manager for further assistance.
Rest assured that we will definitely have your matter resolved as soon as possible.
One of our managers will be in touch shortly.
best regards,
B-Sura Africa Insurance Brokers
Complaint resolutions
Thank you for bringing this to our attention, this seems strange since an insurance policy requires an underwriting process with the policy holder in order to generate a confirmation of cover, we will need to investigate the recordings and have escalated this through to the relevant manager for further assistance.
Rest assured that we will definitely have your matter resolved as soon as possible.
One of our managers will be in touch shortly.
best regards,
B-Sura Africa Insurance Brokers
Complaint resolutions
Bsure Insurance Advisors's reply23 Oct 2020, 12:06
Official
Good day Gaven,
Thank you for bringing this to our attention, this seems strange since an insurance policy requires an underwriting process with the policy holder in order to generate a confirmation of cover, we will need to investigate the recordings and have escalated this through to the relevant manager for further assistance.
Rest assured that we will definitely have your matter resolved as soon as possible.
One of our managers will be in touch shortly.
best regards,
B-Sura Africa Insurance Brokers
Complaint resolutions
Thank you for bringing this to our attention, this seems strange since an insurance policy requires an underwriting process with the policy holder in order to generate a confirmation of cover, we will need to investigate the recordings and have escalated this through to the relevant manager for further assistance.
Rest assured that we will definitely have your matter resolved as soon as possible.
One of our managers will be in touch shortly.
best regards,
B-Sura Africa Insurance Brokers
Complaint resolutions