KS
Kevetha S
1 reviews | Active since Mar 2020
11 May 2021, 08:28
Angry client
I had spoken to an agent who said if I do. The insurance through him it's cheaper n quicker I then. Called the insurance directly n turns out its not true. I had called within an hour to stop the 1200 broker fee but was still debited I called them 4 tyms since and stil no refund.
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Replies (2)0
Replies (2)
Bsure Insurance Advisors's replyOfficial
11 May 2021, 09:07Good day Kevetha,
While we always try our best to remain in your good books, we understand that right now you feel that we are uncool. Please give us a second chance at rectifying this; we’ve passed this on to a manager who will try and put a smile on your face again.
Our kindest regards,
Complaints Resolutions
Bsure Insurance Advisors's reply11 May 2021, 09:07
Official
Good day Kevetha,
While we always try our best to remain in your good books, we understand that right now you feel that we are uncool. Please give us a second chance at rectifying this; we’ve passed this on to a manager who will try and put a smile on your face again.
Our kindest regards,
Complaints Resolutions
Bsure Insurance Advisors's replyOfficial
12 May 2021, 08:30Good day Kevetha,
You’re a champ for cooperating with us while we sorted this out – we appreciate it. We can confirm that you will be refunded the R1 200 within 48 hours. Should you require anything further, even if it’s just to say “hi”, please do not hesitate to contact us.
Our kindest regards,
Complaints Resolutions
Bsure Insurance Advisors's reply12 May 2021, 08:30
Official
Good day Kevetha,
You’re a champ for cooperating with us while we sorted this out – we appreciate it. We can confirm that you will be refunded the R1 200 within 48 hours. Should you require anything further, even if it’s just to say “hi”, please do not hesitate to contact us.
Our kindest regards,
Complaints Resolutions