DN
Digit@l_Sheep93 Nekhumbe

1 reviews | Active since Mar 2012

16 Oct 2025, 04:34

********* and frustrating experience with Bsure

Despite my numerous complaints and providing bank statements as proof, nothing has been resolved. What makes this even worse is that the add-on was cancelled, and I was assured the deductions would stop, yet I was debited again — with references such as BC0004BDD 7T8KM.

This is unacceptable and *********. I trusted your company, but your continued deductions after cancellation have completely broken that trust. It’s unfair, inconvenient, and feels like customers are being ignored once you have their money.

At this point, I just want this matter resolved once and for all — and a refund for all amounts debited after the cancellation. Until then, I cannot and will not recommend Bsure to anyone.

0
Replies (2)
Bsure Insurance Advisors
Bsure Insurance Advisors's reply16 Oct 2025, 09:18
Official
Good day, We've assigned your concerns to a advisor to ensure you are assisted swiftly.  Rest assured, we’ll stay in touch to provide updates on the progress.  Kind regards, Samantha

The Solutions Centre 
Bsure Insurance Advisors
Bsure Insurance Advisors's reply27 Oct 2025, 05:46
Official
Good day Simon, 

Thank you for raising your concern with us. 

I have been advised that you have been contacted by one of our advisors, who confirmed you have received a refund.
Investigations have been completed, and we can confirm that you will no longer be receiving unauthorised debit orders.

We sincerely apologise for the inconvenience caused.

Kind regards, 
Samantha

The Solutions Centre