Trapped and forced to accept inferior service

Booked online a day in advance at East Rand for 8:30am, by 9:30am they informed us that the only glass they had was badly scratched. They told us to wait an additional hour and a half to get another piece of glass from JHB or accept a R50 discount which would take a week to process. We had no option based on the fact that they take payment in advance and remove the glass from the car before disclosing issues. They clearly don’t need the business and don’t care about customer satisfaction. Rather spend more and be treated well!