Step-by-Step

I've never been more disgruntled and disgusted by the level of unprofessionalism. I reached out to a sales consultant at BSG Auto Glass in Jet Park where we exchanged information pertaining to my request. I was very clear on my request, shared a pic of the vehicle even wanted to share the VIN number so that he would check the actual dimension of the windscreen I needed. He was very accommodating to tell me "for sure we have the desired windscreen" and that I must come through, bear in mind it was in the morning and I took the time off from work to rush through as he mentioned "roughly 30 to 45 minutes". I waited at the reception counter upon my arrival and was assisted 10 Min later whilst everyone behind the counter just looked and seemed unbothered and pretended to be busy but was *****ing and moaning about the Warehouse Manager. After being approached by someone I have all my particulars and was asked to make a payment, before I made payment I reiterated whether the windscreen was in stock as I have a rain sensor and camera. He then confirmed thy have 14 in stoc, it was then I made the payment (sigh of relief, windscreen sorted). Sitting the workshop for at least 45min no one assisted until I asked the guy to have people help me as I needed to return to work. 2 guys then approached my vehicle asked me to open bonnet and 2 side windows. They started removing wipers and the one instructed the other one to get the windscreen from warehouse which was further 30min search, it was when I realise something is not on here when I approached the Warehouse Manager. I asked what was the hold up, she rep**** very confidently please take a seat and wait. I then told her I am sitting for over an hour and no one seems to assist me. She then screamed from the one end of the floor to the other end "someone assist". It was right there when I reminded her of the her customer approach and that I am also in customer service and that we need to respect customers. She then told me I should tell her how to do her job or I can just take a seat as she would not help me anymore. It was then I realised why all the employees complained about her, she is I'll mannered and had no customer relations. I am in the workshop for almost 2 hours when the one gentleman/employee told me how "gatvol" everyone is of that rude *****y manager and how she treats the customers. The salesman approached me to inform of the error in his application for my window, and that they don't have in the actual window in stock. The employees told them that it's an error from my side and they needed to sort me out the windscreen. Renner I've already paid for the windscreen I was told they had in stock it was when that Warehouse Manager screamed tell him the supplier has one in stock but it will cost him R3000 and the initial price I was quoted on was R1200 or he should go in the admin office and have his money credited back to him. I was in awe with the way that Manager conducts herself... She is the most arrogant, authoritative and ill-mannered person in customer service I've ever met. I then went to the counter on reception whilst the lady assisted me I was not told the funds reversed would only reflect after 2-3 working days, thats when I told the lady it would've been very appropriate if she had the decency to explain the process and in her response, "I am doing my job, what's yours" At that point in time I just wanted to leave. The entire staff at BSG Jet Park is the most unprofessional, seems like they all learning from that one Warehouse Manager who thinks she is the best thing since sliced cheese. I then left the premises, that when I chatted to the guy who initially told me the stock is on hands and when I informed him of the complete mess up be created he told me "he's busy"

In summary I have all the communications to corroborate what I am staying above. My question to BSG Watrehouse Manager can you more unprofessional in all you dealings (you've got alot to learn) and I drove to your premises after being notified, parts are available to be told I still needed to pay R1800 for the one from the agent. I'm requesting to be reimbursed for my fuel, this is totally unacceptable and expect to be my contacted so that I afford BSG the benefit on trying to remedy a broken relationship that is beyond repairable. I have a legal person to help and assist the grounds of my companies logged.

Fill my tank... Apologies to everyone who ever need to tolerate that Warehouse Manager.