Terrible customer service!

I would like to put in a formal complaint against THE BROW BOUTIQUE TEAM, JHB. I booked in November, paid R3000 and the wrong procedure was done! Brows started to fade after one month.

When I complained, they rescheduled me for another appointment with another lady. She confirmed that the wrong procedure was done and apologized.

Once done, they charged me again and although I was against paying AGAIN, I did so to avoid embarrassment in front of other customers.

They have still not refunded me and instead keep blaming it on my cancer treatment although I had the same treatment done with another company while on chemo 4 years ago and my brows only started to fade after 3 years.

Please note that they asked that I fill in a form so they were aware of my treatment but did not tell me it would mean my brows would only last a month

I am very disappointed. I have still not received a refund after numerous requests.