Awfull after sales

After sales is shocking. I use to take my embroidery machine to Mauds sewing in Benoni, after sending it back a couple of times as the machine never works when it gets back i called Brother and they gave me another number Hester Deco Designs ***, I've taken my machine over and over back over a span of 6 months as it's never fixed, the last time she had the machine for 4 months long, it came back with the needle threader missing, bobbing winder not working so the machine again stands still, it's been over 2 years now since I keep on paying for a job never done. I should of never left Bernina. You have lost me as a client.