You know how to respond when i miss a payment

I have settled account ABSLBAU/578468/12 on the 30th July 2015 and requested a settlement letter on numerous occasions. i can see that my emails are being read by Nkanetseng Khiba but i receive no response.<br> What frustrates me is that when i miss a payment i am harassed by this company, but now that i have settled the account they all of a sudden don't know where the response button is on the email. i suggest that you get me in contact with someone who wants to help me.<br> From: Nkanetseng Khiba [Email Removed] <br> Sent: 31 July 2015 12:48 PM<br> To: Dooms, S. (Samantha)<br> Subject: Read: Settlement Letter<br> Importance: High<br> Your message <br> To: <br> Subject: Settlement Letter<br> Sent: Friday, July 31, 2015 12:48:20 PM (UTC 02:00) Harare, Pretoria<br> was read on Friday, July 31, 2015 12:48:06 PM (UTC 02:00) Harare, Pretoria.<br> <br> From: Nkanetseng Khiba [Email Removed] <br> Sent: 04 August 2015 08:43 AM<br> To: Dooms, S. (Samantha)<br> Subject: Read: RE:<br> Importance: High<br> Your message <br> To: <br> Subject: RE:<br> Sent: Tuesday, August 04, 2015 8:43:56 AM (UTC 02:00) Harare, Pretoria<br> was read on Tuesday, August 04, 2015 8:43:02 AM (UTC 02:00) Harare, Pretoria.<br>