Wrongful debiting of my account

My account was debited twice in the space of ten days this month. I called the call center three times today with promises that someone would call me back to resolve the matter...I was never called back. Catherine mothapo is the lady handling my account (under the astute supervision of Valerie boikanyo)is not a competent call centre agent and she failed to be transparent about my account being debited this month. I am now being told that nothing can be done about the money that was taken out of my account without my permission and they are sorry Catherine wasn't transparent with me. Are you kidding me? That's all you have to say about it? You're sorry and I should just let it go and Catherine gets a slap on the wrist? Not a chance. I'm adding my voice to the clearly many people who are less than satisfied with your service brooks and luyts. *spits on the ground*. I bet il post 3more times before anyone from your offices responds intelligently to the way you have wronged me!