HV
Henk V

1 reviews | Active since Jul 2013

02 Oct 2017, 15:51

Wrong Phone Number

Good day Your call center keeps phoning me on 078***9338 regarding my wive's account. If I ask them if I can assist they keep on saying no as they need to speak to her and I can not help. This has been going on for over a year. If I'm not mistaken every call gets charged so why do you keep on calling me if her number is on your system. This means you will just keep charging her for phoning the wrong number after numerous calls to my phone. All my call is recorded were I asked to make a note that 078***9338 is my number and not hers. This is incompetence on your side. I request a brake down on her account to see how many times have you charged her for a call that was incorrect. You can send it to her E-mail. She has made arrangements with you and she does pay it every month but still you keep on calling about two or three times a month. I have phoned ********** but they can not assist me as I'm not my wive. Now I would like to ask you again... why do you keep on calling me and why do you call her every month if the payment was ****? Is it to make a buck or two extra? If the payment was not **** I would understand it... BUT the payment is ****! Waiting on your response.

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Replies (1)
Brooks and Luyt
Brooks and Luyt's reply02 Oct 2017, 16:47
Official

We refer to the complaint received on 2 October and hereby confirm that we act on behalf of Absa Bank.

We further confirm that the matter has been escalated to the manager overseeing the respective portfolio for investigation.

We will be in contact with the complainant in an attempt to resolve the issue and trust that this matter will be resolved amicably.