AB
André Barnard
1 reviews | Active since Jul 2019
23 Nov 2023, 15:08
Worst customer service !! Wish i could give 0 stars
Worst customer service ever ! I called regarding closure of my ABSA account and the paid up letter. First guy tells me 7 days. Second guy tells me 14 days when i called again they just get rude and tell me i must be patient and wait till month end because there is admin. They are quick to call and collect money but there is no customer service !!
Helpful (0)
Replies (4)0
Replies (4)
Brooks and Luyt's replyOfficial
23 Nov 2023, 15:40Good day,
Please accept our apology for any inconvenience and frustration caused.
Please be advised that this has been escalated to the relevant department for further assistance and someone will be in contact as soon as possible so that we can rectify this matter accordingly.
Kind Regards,
Customer Care Team
Please accept our apology for any inconvenience and frustration caused.
Please be advised that this has been escalated to the relevant department for further assistance and someone will be in contact as soon as possible so that we can rectify this matter accordingly.
Kind Regards,
Customer Care Team
Brooks and Luyt's reply23 Nov 2023, 15:40
Official
Good day,
Please accept our apology for any inconvenience and frustration caused.
Please be advised that this has been escalated to the relevant department for further assistance and someone will be in contact as soon as possible so that we can rectify this matter accordingly.
Kind Regards,
Customer Care Team
Please accept our apology for any inconvenience and frustration caused.
Please be advised that this has been escalated to the relevant department for further assistance and someone will be in contact as soon as possible so that we can rectify this matter accordingly.
Kind Regards,
Customer Care Team
AB
André Barnard's updateReviewer Update
28 Nov 2023, 12:53A week later. No escalation and still waiting for a paid up letter. Now being said that my account is closed after 20 days. But i must wait a further 21 days for the letter. Just want to get this off my name but no one is taking this seriously.
AB
André Barnard's update28 Nov 2023, 12:53
Reviewer Update
A week later. No escalation and still waiting for a paid up letter. Now being said that my account is closed after 20 days. But i must wait a further 21 days for the letter. Just want to get this off my name but no one is taking this seriously.
Brooks and Luyt's replyOfficial
29 Nov 2023, 15:33Good day,
Please accept our apology for any inconvenience and frustration caused.
Please be advised that this has been escalated to the relevant department for further assistance and someone will be in contact as soon as possible so that we can rectify this matter accordingly.
Kind Regards,
Customer Care Team
Please accept our apology for any inconvenience and frustration caused.
Please be advised that this has been escalated to the relevant department for further assistance and someone will be in contact as soon as possible so that we can rectify this matter accordingly.
Kind Regards,
Customer Care Team
Brooks and Luyt's reply29 Nov 2023, 15:33
Official
Good day,
Please accept our apology for any inconvenience and frustration caused.
Please be advised that this has been escalated to the relevant department for further assistance and someone will be in contact as soon as possible so that we can rectify this matter accordingly.
Kind Regards,
Customer Care Team
Please accept our apology for any inconvenience and frustration caused.
Please be advised that this has been escalated to the relevant department for further assistance and someone will be in contact as soon as possible so that we can rectify this matter accordingly.
Kind Regards,
Customer Care Team
Brooks and Luyt's replyOfficial
29 Nov 2023, 15:33Good day,
Please accept our apology for any inconvenience and frustration caused.
Please be advised that this has been escalated to the relevant department for further assistance and someone will be in contact as soon as possible so that we can rectify this matter accordingly.
Kind Regards,
Customer Care Team
Please accept our apology for any inconvenience and frustration caused.
Please be advised that this has been escalated to the relevant department for further assistance and someone will be in contact as soon as possible so that we can rectify this matter accordingly.
Kind Regards,
Customer Care Team
Brooks and Luyt's reply29 Nov 2023, 15:33
Official
Good day,
Please accept our apology for any inconvenience and frustration caused.
Please be advised that this has been escalated to the relevant department for further assistance and someone will be in contact as soon as possible so that we can rectify this matter accordingly.
Kind Regards,
Customer Care Team
Please accept our apology for any inconvenience and frustration caused.
Please be advised that this has been escalated to the relevant department for further assistance and someone will be in contact as soon as possible so that we can rectify this matter accordingly.
Kind Regards,
Customer Care Team