Worse experience with the Call centre Administrator Lebogang

I got an offer to settle my wesbank account after it was written off and I paid the amount and shared my POP with Lebogang Tshiloane and Sharon McDonald. I then politely asked the following: Please confirm the deletion of any payment arrangements, and - Please advise when will I get the full payment letter and when will my trans-union be updated by whom?

Since then, I have not heard anything from either of them also trying to get hold of Lebo on *** its impossible. I then call her on *** and she was there but she refused to take my call for numerous times.

What's hard to give me an update if the money has cleared(should be as it was FNB to FNB), give me the letter proving that the debt is settled, and guide me to get my trans-union update? no rokect since indeed on that unless I'm not understanding something that was not mentioned to me.

Your urgent response will be highly appreciated.