LM
Lavinia M
1 reviews | Active since Nov 2010
25 Feb 2015, 09:54
Waiting since October 2014
I need my settlement letter for my FNB credit card and I am being sent from pillar to post since last year October. And I called again on 23 February 2015 and I gain today. Each time I use my airtime calling they tell me that they are sending a request. When i ask when they say the letter was sent in December, to which email address did they send it to, it's an incorrect one. I gave them the correct one last year already. I want that letter now. When I called in today again the agent tells me she can't see the request and she needs to send a request again.
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Brooks and Luyt's replyOfficial
25 Feb 2015, 16:28Hello lmokgosi,
Dear Ms S Mokgosi
We refer to the complaint received on 25 February 2015 and hereby confirm that we act on behalf of First National Bank.
We will be in contact with the complainant in an attempt to resolve the issue and trust that this matter will be resolved amicably.
Regards
Carmen Visagie
Supervisor
ATTORNEYS o NOTARIES o CONVEYANCERS
TEL : +***0 / 9130
FAX : +***7
FAX Direct: ***
Email : ***
The information in this e-mail is confidential and is legally privileged . It is intended solely for the addressee. Access to this e-mail by anyone else is unauthorised. If you are not the intended recipient, any disclosure, copying, distribution or any action taken or omitted in reliance on it, is prohibited and may be ********. Whilst all reasonable steps are taken to ensure the accuracy and integrity of information and data transmitted electronically and to preserve the confidentiality thereof, no liability or responsibility whatsoever is accepted if information or data is, for whatever reason, *******ed or does not reach its intended destination. The Brooks & Luyt Inc email facility may not be us
Dear Ms S Mokgosi
We refer to the complaint received on 25 February 2015 and hereby confirm that we act on behalf of First National Bank.
We will be in contact with the complainant in an attempt to resolve the issue and trust that this matter will be resolved amicably.
Regards
Carmen Visagie
Supervisor
ATTORNEYS o NOTARIES o CONVEYANCERS
TEL : +***0 / 9130
FAX : +***7
FAX Direct: ***
Email : ***
The information in this e-mail is confidential and is legally privileged . It is intended solely for the addressee. Access to this e-mail by anyone else is unauthorised. If you are not the intended recipient, any disclosure, copying, distribution or any action taken or omitted in reliance on it, is prohibited and may be ********. Whilst all reasonable steps are taken to ensure the accuracy and integrity of information and data transmitted electronically and to preserve the confidentiality thereof, no liability or responsibility whatsoever is accepted if information or data is, for whatever reason, *******ed or does not reach its intended destination. The Brooks & Luyt Inc email facility may not be us
Brooks and Luyt's reply25 Feb 2015, 16:28
Official
Hello lmokgosi,
Dear Ms S Mokgosi
We refer to the complaint received on 25 February 2015 and hereby confirm that we act on behalf of First National Bank.
We will be in contact with the complainant in an attempt to resolve the issue and trust that this matter will be resolved amicably.
Regards
Carmen Visagie
Supervisor
ATTORNEYS o NOTARIES o CONVEYANCERS
TEL : +***0 / 9130
FAX : +***7
FAX Direct: ***
Email : ***
The information in this e-mail is confidential and is legally privileged . It is intended solely for the addressee. Access to this e-mail by anyone else is unauthorised. If you are not the intended recipient, any disclosure, copying, distribution or any action taken or omitted in reliance on it, is prohibited and may be ********. Whilst all reasonable steps are taken to ensure the accuracy and integrity of information and data transmitted electronically and to preserve the confidentiality thereof, no liability or responsibility whatsoever is accepted if information or data is, for whatever reason, *******ed or does not reach its intended destination. The Brooks & Luyt Inc email facility may not be us
Dear Ms S Mokgosi
We refer to the complaint received on 25 February 2015 and hereby confirm that we act on behalf of First National Bank.
We will be in contact with the complainant in an attempt to resolve the issue and trust that this matter will be resolved amicably.
Regards
Carmen Visagie
Supervisor
ATTORNEYS o NOTARIES o CONVEYANCERS
TEL : +***0 / 9130
FAX : +***7
FAX Direct: ***
Email : ***
The information in this e-mail is confidential and is legally privileged . It is intended solely for the addressee. Access to this e-mail by anyone else is unauthorised. If you are not the intended recipient, any disclosure, copying, distribution or any action taken or omitted in reliance on it, is prohibited and may be ********. Whilst all reasonable steps are taken to ensure the accuracy and integrity of information and data transmitted electronically and to preserve the confidentiality thereof, no liability or responsibility whatsoever is accepted if information or data is, for whatever reason, *******ed or does not reach its intended destination. The Brooks & Luyt Inc email facility may not be us