1 reviews | Active since Jul 2016

01 Jul 2016, 09:02

Victimised by Brooks & Luyt Attorneys

<p>I have an arrangement and have been keeping to it for two years and have not reneged once. However B&L phone me up to 4times a month to ask if I dont want to increase the amnt, to thank me for payments and to remind me to pay and to offer DO facilities. Always asking me to confirm all my details... I asked repeatedly that they stop or call me just once a month. A week ago I lost it and yelled at the lady and told her I am going to CPA and Council for Debt Collectors etc. Suddenly they put me on this automated system where I am phoned morning, afternoon and evening and nobody talks to me. It's harrasment in it's worst. I feel like changing my nr. They are horrible. And this has been going on for a week!!</p>

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Replies (1)
Brooks and Luyt
Brooks and Luyt's reply01 Jul 2016, 12:53
Official

We refer to the complaint received on 01 July 2016 and hereby confirm that we act on behalf of First National Bank.

We further confirm that the matter has been escalated to the manager overseeing the respective portfolio for investigation.

We will be in contact with the complainant in an attempt to resolve the issue and trust that this matter will be resolved amicably.