MV
Mercia V

1 reviews | Active since Sept 2012

30 Aug 2016, 15:16

Useless

<p>I have been trying for a few months to contact Brooks and Luyt but not Ellen Sikhakhane or Carol Avontuur are answering my emails.</p> <p>Not sure how a business is runned without employees answering emails.</p> <p> </p> <p>I am not able to take phone calls at work and can only communicate via email.</p> <p>So please can someone from your office come into contact with me via email.</p>

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Replies (1)
Brooks and Luyt
Brooks and Luyt's reply31 Aug 2016, 09:48
Official

We refer to the complaint received on 30 August 2016 and hereby confirm that we act on behalf of Nedbank.

We further confirm that the matter has been escalated to the manager overseeing the respective portfolio for investigation.

We will be in contact with the complainant in an attempt to resolve the issue and trust that this matter will be resolved amicably.