AS
Amica S
1 reviews | Active since Feb 2016
22 Feb 2016, 15:11
Urgent assistance with Settlement Letter
My Standard bank Garage account was in areas due to me being unemployed. I Finally got to my feet and made arrangements to pay up my bill. My wife and I decided to take up a Home loan and this was declined due to bad payment records! I have settled the account with Brooks and Luyt and have asked for a settlement letter as this is urgently required for the for me to resubmit my Home Loan,I was told I need to wait 7 to 14 working days. Yes I agree I had not made payments, but I expressed to them the urgency of the letter, please may I have an update on this. Name: Nishaan Sewpujan ID: ***.
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Brooks and Luyt's replyOfficial
23 Feb 2016, 08:35Hello amicas@,
We refer to the complaint received on 22 February 2016 and hereby confirm that we act on behalf of Standard Bank.
We further confirm that the matter has been escalated to our Manager overseeing the respective portfolio for investigation.
We will be in contact with the complainant in an attempt to resolve the issue and trust that this matter will be resolved amicably.
We refer to the complaint received on 22 February 2016 and hereby confirm that we act on behalf of Standard Bank.
We further confirm that the matter has been escalated to our Manager overseeing the respective portfolio for investigation.
We will be in contact with the complainant in an attempt to resolve the issue and trust that this matter will be resolved amicably.
Brooks and Luyt's reply23 Feb 2016, 08:35
Official
Hello amicas@,
We refer to the complaint received on 22 February 2016 and hereby confirm that we act on behalf of Standard Bank.
We further confirm that the matter has been escalated to our Manager overseeing the respective portfolio for investigation.
We will be in contact with the complainant in an attempt to resolve the issue and trust that this matter will be resolved amicably.
We refer to the complaint received on 22 February 2016 and hereby confirm that we act on behalf of Standard Bank.
We further confirm that the matter has been escalated to our Manager overseeing the respective portfolio for investigation.
We will be in contact with the complainant in an attempt to resolve the issue and trust that this matter will be resolved amicably.