Unprofessional Service

I received a call from *****gwa who advised that she was calling on behalf of FNB for my arrears, I initially requested that she call me at 12 and was rude and never called but instead called today at 8am. I confirmed my Id number to her and requested to do arrangements for all my accounts that have been handed over to Books and Luyt where I was advised that the is only one account which was false because I have been called before for another account which was my loan account. I had one simple request which was to speak to one person regarding all my handed accounts in order to make the necessary arrangements. I was told that I will be transferred to a Kenneth Home not sure whether if thats his real name or not who did not care about my concerns and started saying I am avoiding not paying my account and that I must just wait for the Sherrif. I don't know whether thats the type of service that Brooks and Luyt offer to their clients where when you raise your concerns you are threatened. I am not running away from my obligations, I recently got divorced which is part of why I could not keep up with my accounts. I don't want to be called by 10 different people every day from Brooks and Luyt attorneys but I guess requesting to make arrangements for all my accounts is running away from my obligations according to Kenneth. The attitude from Kenneth stinks as he was unwilling to assist me if he is the Manager no wonder the is reviews are all negative for this Company.

I want to make arrangements and honor them but I need someone competent to call around 12 as I am also in a call centre and not allowed to take personal calls. I need someone to assist me with all my accounts that have been handed over to Brooks and Luyt so that I can get my life back on track. Is this too much to ask for