Unprofessional service

I have been waiting for my paid-up letter 3 months already Brooks and Luyt are hiding behind the bush a lady called Natasha never picks up her phone or call back after getting a message but when u still owe tjey will call you every second week to remind you of a payment This is so unacceptable ,, Woolworths should do something about their debt collection firm. so unprofessional poor service False discounts