unprofessional response

I am writing to express my concern regarding the ongoing difficulty I am experiencing with the payment settlement process. Despite multiple attempts to resolve this matter through Brook & Luyt, I have not received the necessary settlement statement and banking details as promised. Each time I call them, I am assured that the information will be sent to me, but this has not happened.

Additionally, Truworths has not been able to assist in resolving this issue. Whenever I contact them, I am redirected back to Brook & Luyt, who unfortunately have not been helpful.

Could someone competent please assist with this matter? I am eager to settle the payment and would greatly appreciate prompt and effective assistance.

Thank you for your attention and understanding.