1 reviews | Active since Mar 2017

27 Mar 2017, 16:03

******** collection attempts

<p>Despite receiving numerous emails with proof of debt having prescribed, I am receiving 3 to 6 phone calls from this company. Not only are these attempts to collect prescribed debt ********, but their call center staff are rude, threatening and refusing to give me an opportunity to state my case. </p>

0
Replies (2)
Brooks and Luyt
Brooks and Luyt's reply28 Mar 2017, 07:41
Official

We refer to the complaint received on 27 March 2017 and hereby confirm that we act on behalf of First Rand Bank.

We further confirm that the matter has been escalated to the manager overseeing the respective portfolio for investigation.

We will be in contact with the complainant in an attempt to resolve the issue and trust that this matter will be resolved amicably.

's update28 Mar 2017, 09:20
Reviewer Update

Please respond to my email address as on your system as I am not always able to answer phone calls.