Unhappy customer

Poor service, I have paid my account 26 January however I requested a paid up letter, only to find out the poor and unskilled agent didn't update the system, only when I call in today they requested a paid up letter and I am stucked I was paying that credit because I wanted to buy a car, now they are telling me with 14 days, now I have to suffer because the stupid consultant Khola didn't do his job