DM
Dimakatso M

1 reviews | Active since Dec 2012

27 Feb 2019, 15:08

*********,improper and unprofessional conduct of Brooks and Luyt Inc

My BUSINESS CONTROL ACCOUNT with Ref: ********** ********** 00 was handed to Brooks and Luyt. (Handled by WILTON MABARA) and I settled the account by October. We differed when I had to receive settlement letter and they began to produce statements which do not look like they are from FNB as they were without logo,full or error and omissions. I went to meet Wilton Mabara and Alec Tshabalala and all of us acknowledged the errors on the statements. They promised they will investigate and refer the matter to FNB for further analysis. That was on the 11 October 2018 and to date I have not received any communication.

Yesterday I began to make follow ups only to be told that the account was withdrawn from them and referred to Symington De kok attorneys.

My questions are: What are the outcomes of investigations? If indeed FNB withdrawn the account from you, who is responsible to bring me the news,you or FNB? Is it proper for you to hand over the account to another attorneys without addressing grey areas and ambiguities? Settlement Payments were made under your watch then what is the role symington de kok on this mess? Those statements you provided me with are they really from FNB with no FNB logo ? Is it true that legal statements are prepared by FNB and not you as you told me?

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Replies (1)
Brooks and Luyt
Brooks and Luyt's reply28 Feb 2019, 08:33
Official
We refer to the complaint received on the 27 February 2019 and hereby confirm that we act on behalf of First National Bank. 

We further confirm that the matter has been escalated to the manager overseeing the respective portfolio for investigation. 

We will be in contact with the complainant in an attempt to resolve the issue and trust that this matter will be resolved amicably