JA
Jennifer A

1 reviews | Active since Oct 2014

03 Oct 2018, 12:19

********* behaviour

Why do you constantly call my cell nr. When I pick up the call is disconnected. What is your strategy with this? This is ********* and harrassment!!!!! Are you trying to build a record of "attempts to contact customer" so that you can show your business client that you have attempted but the call was not answered? Do your contact centre agents need to show that the attempted to cal to make their call stats look good????

I have had enough!!!!!

0
Replies (1)
Brooks and Luyt
Brooks and Luyt's reply03 Oct 2018, 13:45
Official

We refer to the complaint received on the 03 October 2018 and hereby confirm that we act on behalf of Standard Bank.

We further confirm that the matter has been escalated to the manager overseeing the respective portfolio for investigation.

We will be in contact with the complainant in an attempt to resolve the issue and trust that this matter will be resolved amicably.