MV
Mandla V

1 reviews | Active since Jan 2018

29 Jan 2018, 13:44

Unauthorised debit order

My name is Mandla, on the 19th of January I received a text message from Brooks and Luyt attorneys that reads, "Our client First National Bank is prepared to offer you a settlement discount on your FNB Smart account. Please contact Brooks and Luyt attorneys for details on this limited offer." Few days after receiving the message I called to enquire about the settlement amount and I was given a settlement of R1,950 and asked if I could split the amount into two consecutive months and they flatly refused. I then requested to call the office back towards month ending to confirm the settlement agreement and was advised to make payment within 14 to 15 days. On the 26/ 01 I called the call center to make agreement and also requested a letter of agreement and they promised to email the letter to my account on the same. Around 15-30 minutes later on I received a call from the call center informing me of the changes in our agreement, that I should now pay around R5,500 in three months, which I refused to make. To cut the story short, on the 27/01 a debit order of R4637.45 was paid from my bank account to FNB legal account. When I followed the transaction it traced back to collection from Brooks & Luyt. I wanted to close this account do away wit it Please help , I am so upset.

Mandla Vilakazi

0
Replies (1)
Brooks and Luyt
Brooks and Luyt's reply29 Jan 2018, 14:02
Official

We refer to the complaint received on 29 January 2018 and hereby confirm that we act on behalf of First National Bank

We further confirm that the matter has been escalated to the manager overseeing the respective portfolio for investigation.

We will be in contact with the complainant in an attempt to resolve the issue and trust that this matter will be resolved amicably.