1 reviews | Active since Nov 2016
Unacceptable communication
<p>We receive several phone calls a day from Brooks and Luyt - I assume that is a tactic to charge us for the calls and also to state that we dont respond to their calls. Only one problem - they only allow the phone to ring ONCE and then drop the call! It is impossible for anyone to answer a call that quick. I bet that they charge the client for each call made as well. I am not going to call them back because one seldom gets put through to the right person or NEVER. </p>
We refer to the complaint received on 5 April 2017 and hereby confirm that we act on behalf of First National Bank.
We further confirm that the matter has been escalated to our Portfolio Manager overseeing the respective portfolio for investigation.
We will be in contact with the complainant in an attempt to resolve the issue and trust that this matter will be resolved amicably.
We refer to the complaint received on 5 April 2017 and hereby confirm that we act on behalf of First National Bank.
We further confirm that the matter has been escalated to our Portfolio Manager overseeing the respective portfolio for investigation.
We will be in contact with the complainant in an attempt to resolve the issue and trust that this matter will be resolved amicably.